FAQ

How fast is delivery and where do you deliver?

Our Pretty Promise is to deliver your order within the hour. Most orders arrive within 30–60 minutes depending on distance, order volume, and weather conditions.

We currently deliver within 6 miles of the Minneapolis / St. Paul area.

How much does delivery cost?

Delivery starts at $9.99.

Orders $40 or more qualify for free delivery.

Orders under $15 include a $2.99 small order service fee.

Customers can also choose Priority Delivery for $4.99 when available to move their order to the front of the delivery queue.

What hours are you open?

Monday – Wednesday

9:30 PM – 12:00 AM

(Order cutoff 11:30 PM)

Thursday

8:00 PM – 1:00 AM

(Order cutoff 12:30 AM)

Friday

8:00 PM – 1:30 AM

(Order cutoff 1:00 AM)

Saturday

8:00 PM – 2:00 AM

(Order cutoff 1:30 AM)

Sunday

8:00 PM – 1:00 AM

(Order cutoff 12:30 AM)

Delivery Confirmation

Once your order arrives, the driver will confirm delivery.

Customers may receive photo confirmation once their order has been delivered.

Can I cancel or change my order?

Orders can only be canceled or modified before a driver picks them up.

Once an order is out for delivery, cancellations or changes are no longer possible.

Unfortunately due to the nature of beauty and hair products, most items cannot be returned once opened.

If there is an issue with your order, please contact us as soon as possible and we will work to resolve the problem quickly.

What payment methods do you accept?

We accept most major payment methods supported by Shopify, including credit cards, debit cards, and Shop Pay.

Still have questions? Contact us and we’ll be happy to help.